Privacy Policy

Staylio LLC ("Staylio," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, use our property marketing pages, interact with our services, or contact us.

Staylio helps property managers and property owners create story-led property experiences designed to support direct booking interest, guest engagement, and property-level marketing insights.

Section 1 — Information we collect

We collect information in a few different ways.

Information you provide to us

You may provide information when you:

• Contact us
• Request a demo
• Start onboarding
• Submit property information
• Share listing details, photos, descriptions, calendar links, or other property-related materials
• Communicate with us by email or other channels

This information may include your name, email address, company name, property details, listing URLs, property content, and other information you choose to provide.

Information collected automatically

When you visit our website or interact with a Staylio property page, we may automatically collect information such as:

• Pages viewed
• Buttons or links clicked
• Referral source
• UTM campaign parameters
• Browser and device information
• Approximate location derived from technical data
• Session and visitor identifiers
• Engagement signals, such as gallery views, story plays, availability clicks, and booking-path clicks

We use this information to understand how visitors engage with Staylio pages and to improve our website, product, and customer reporting.

Cookies, local storage, and session storage

We may use cookies, local storage, session storage, or similar technologies to remember session information, preserve campaign attribution, support analytics, and understand visitor behavior across pages.

You can usually control cookies through your browser settings. Some features may not work as intended if cookies or local storage are disabled.

Section 2 — How we use information

We use information to:

• Provide and improve our website and services
• Respond to inquiries and demo requests
• Create and manage property marketing experiences
• Support onboarding and customer communications
• Understand website and property-page engagement
• Measure marketing performance
• Improve page content, design, and conversion paths
• Maintain security, prevent abuse, and troubleshoot issues
• Comply with legal obligations

We do not sell personal information to third parties.

Section 3 — Property content and marketing materials

Staylio may process property-related information provided by customers or gathered during onboarding, such as listing content, photos, guest-facing descriptions, property amenities, location details, availability references, and other materials used to create or improve a property experience.

Customers are responsible for ensuring they have the necessary rights to provide property content, images, listing materials, and related information to Staylio.

Section 4 — Service providers

We may use trusted service providers to help operate Staylio. These may include providers for:

• Hosting and infrastructure
• Data storage and databases
• Analytics and measurement
• Payments and billing
• Email and communications
• Security and monitoring
• Property content processing
• AI-assisted content generation
• Media processing and delivery

These providers may process information on our behalf only as needed to provide their services to us.

Section 5 — Analytics and marketing measurement

Staylio collects website and page engagement data to understand how visitors interact with our marketing site and property pages.

This may include page views, CTA clicks, navigation paths, referral sources, UTM campaign values, and engagement with property-page features.

We use this information to improve Staylio, measure interest, support customer reporting, and understand which experiences are helping visitors move toward a booking path.

Section 6 — How we share information

We may share information:

• With service providers who help us operate Staylio
• With customers, where appropriate, to provide property-level engagement and performance insights
• If required by law, regulation, legal process, or governmental request
• To protect the rights, safety, or security of Staylio, our users, customers, or others
• In connection with a business transaction, such as a merger, acquisition, financing, or sale of assets

We do not sell personal information.

Section 7 — Data retention

We keep information for as long as reasonably necessary to provide our services, operate our business, comply with legal obligations, resolve disputes, and improve Staylio.

Retention periods may vary depending on the type of information and the reason it was collected.

Section 8 — Your choices

You may contact us to request access, correction, or deletion of information you have provided to us, subject to legal, security, and business requirements.

You may also unsubscribe from marketing communications where an unsubscribe option is provided.

For privacy requests, contact us at:

privacy@staylio.ai

Section 9 — Security

We use reasonable administrative, technical, and organizational measures to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Section 10 — Children's privacy

Staylio is not intended for children under 13, and we do not knowingly collect personal information from children.

Section 11 — Links to third-party sites

Staylio pages may link to third-party websites, including booking platforms, property management websites, payment providers, or other external services.

We are not responsible for the privacy practices or content of third-party websites.

Section 12 — Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above.

Section 13 — Contact us

For privacy questions or requests, contact:

Staylio LLC

privacy@staylio.ai